Frequently Asked Questions

What are the System Requirements for Basics?
What material does Basics cover?
What happens if my student is initially placed too low in the curriculum?
What happens if my student is initially placed too high in the curriculum?
My student passed a lesson but still seems to be struggling. Can my student go back and review that lesson?
I'd like my student to focus on a particular set of lessons and not take the rest. Is there a way I can do this?
How do I add a Facilitator, and who can be a Facilitator?
Why do the map locations fade out?
How do I know which Generalization Lessons to use with my student?
I am experiencing technical problems when using Basics. What should I do?
Some lessons are not working properly in my browser. What can I do?
I need to suspend (deactivate) my student’s account. Will I lose my student’s data?
How do I deactivate my student’s Basics subscription?
How secure is my student's data in the TeachTown system?
Do you need an IP address scheme or gateway for Basics to function?
Does Basics require any firewall exceptions?
How is data transmitted between Basics and the central server?
What third parties have access to student data?